Shipping Policies

RICH SOLAR offers a variety of shipping methods and free ground shipping on many of our products. Any items qualifying for free shipping are identified on the product listing page.

Shipping times are based on business days (Monday-Friday) excluding holidays and weekends. Depending on your order, your purchase may arrive in multiple packages.

For orders with a value of $200 or more, a signature may be required. If you would like to waive the signature requirement, you must let a representative know as soon as possible at 1-800-831-9889 .

Please note that due to size, weight, hazardous materials, and delivery address, not all items are eligible for Two-Day or One-Day shipping. Shipments cannot be rerouted once a package has been shipped.

Any replacements due to shipping errors or damages in transit will be sent out via ground shipping. Replacement orders cannot be expedited. Shipping damages must be reported within 14 days of the delivery date.

Although RICH SOLAR holds high standards for quality and assistance for ourselves and our third-party carriers, we understand that there may be times when a product or delivery method may not meet our standards.

As such, we recommend that you verify the condition of your order before scheduling any professional installation services or conducting any work. RICH SOLAR cannot be held responsible for any delays in scheduled work.

If you are in the area and would like to pick up your order from our warehouse, please read our Will Call Policy.

Shipping in the Continental U.S.

Ground: Most RICH SOLAR products have free ground shipping offered. Deliveries will typically take between 2-5 business days

Two-day:Two-day shipping is available for orders shipped within the 48 contiguous United States. Second-day delivery orders will be processed on the same day if placed by 12:00 pm PST on a business day or processed the following business day if placed after 12:00 pm PST. All orders must have a valid street address; expedited orders cannot be sent to PO Box addresses.

One Day: One-day shipping is available for orders shipped within the 48 contiguous United States. One-day delivery orders will be processed on the same day if placed by 12:00 pm PST on a business day or processed the following business day if placed after 12:00 pm PST.

All orders must have a valid street address; expedited orders cannot be sent to PO Box addresses.

Freight: Free shipping
Other freight delivery charges are listed below:

Delivery to remote areas may incur additional costs of up to $50 - $270.
Delivery to limited access areas such as schools or churches will incur additional costs starting at $50.
Deliveries that require a change of address or rescheduling will be subject to storage fees ($20/day) and/or rerouting fees ($75 - $300).

Return Policy

At RICH SOLAR, we want to ensure your shopping experience is second to none, including any returns or refunds you may need to make. If you are looking to return and refund your order, first make sure your order meets these three requirements:

Brand new item
In original packaging
Within 30 days of purchase

If the item was installed, then the return is void. If you have any questions, please contact RICH SOLAR’s customer service. They will be able to assist you with any return questions that you may have.

Post 30-Day Replacement and Defect Assessment Policy

If you encounter any issues with your product, please reach out to our Tech Support team at [email protected] or call us at 1-800-831-9889 . Our representatives will assist you in troubleshooting your product.

Troubleshooting and Tech Approval:

Our technicians will first attempt to troubleshoot the issue with the customer.
If the issue cannot be resolved over the phone and further testing is needed, we will send a return shipping label for the unit to be shipped to us.
Customer Responsibility: If the customer cannot be available for the troubleshooting call, they will be responsible for shipping the unit to us for testing.
Before sending the return label, customer support will inform customers that if the unit is found to be functioning correctly or has been damaged due to customer misuse, the customer will be responsible for the cost of returning the unit to them.

Defective Units:

If the unit is confirmed to be defective after testing, we will replace the unit and cover the shipping cost to send the replacement to the customer.

Non-Defective or Customer-Damaged Units:

If the unit is found to be functioning properly or has been damaged due to customer misuse, we will repair the unit and invoice the customer for the return shipping label.
The unit will be returned to the customer after the invoice is paid.

Change of Mind After 30 Days:

If a customer wishes to return a unit without any defect after 30 days, they will be responsible for all return shipping costs.

For B2B & B2C Customers Outside of Warranty:

Customers are responsible for shipping the unit to us and providing a return label for the return shipment.
Our technicians will assess the unit.
The customer must provide a return label to ship the repaired unit back to them.

If you have any further questions, please send an e-mail to [email protected] or give us a call at 1-800-831-9889 .

SHIPPING & RETURNS